Troubleshooting: scanning and uploading

The most common problems with scanning and uploading, and what to do.

The scan didn't come out right

• Glass/mirror: don't scan straight at the surface; open mirror doors and scan around the room.
• Dark room: use the flashlight function (requires an updated app).
• White on white: start where there's contrast, often towards the floor.
• Windows read as one: also take photos in the case of dense/thin glazing bars or backlight.
• Remember to close doors and capture all corners.

Upload errors

• «Missing information in the input data»: re-scan the room and make sure to capture the floor, walls and corners.
• Update the app to the latest version.
• Keep the app open until the upload is complete.

Summary/project doesn't appear on the web

On iPhone/iPad you must upload the project manually — it doesn't happen automatically. Upload again and check that the upload completes. On Android it syncs automatically.

Scanning a new room in the project later

If you've exited scanning mode and want to add a new room to the same project later, a common challenge is finding your way back to where you left off, so the new room ends up correctly in the model.

Here's how:

1. Open the project again, and under «Innvendig» (Interior) tap «+ Skann flere rom» (+ Scan more rooms).
2. You'll get the message «Move to an area that has been scanned before». Go to a room that has already been scanned — ideally with good lighting and clear identifiers, so the phone can recognise unique features.
3. Wait until it has relocated its position. It may happen almost immediately, or take a little longer. When the position is found, the message disappears.
4. Go to the room you want to scan, close the door and tap «Start». Then you're up and running.

Note: If you can't solve it, contact hello@wennproperty.no and give the project/address.