Can't find your inspection in the web app? Troubleshooting upload and sync

This article helps you when an inspection you made in the app doesn't appear in the web application.

Important: iOS and Android work differently

iPhone/iPad (iOS): The scan is first stored locally on the device. You must upload the inspection manually for it to become available on the web. This is a one-way upload (app → web).
Android: Inspections sync automatically to the web. You should not upload or delete inspections manually — it happens on its own.

I can't find my inspection in the web app

Check this first, regardless of device:

Correct user and company? An inspection is only shown to users in the same company. Check that you're logged in on the web with the same account as in the app.
Correct project? Make sure you're opening the project the inspection belongs to.
Reload the web app so the latest data is fetched.
Internet connection? Both upload (iOS) and sync (Android) require internet.

On iPhone/iPad: Check that you've actually uploaded the inspection — open it in the app, tap «Lag rapport» (Create report), choose a project and tap «Lagre» (Save). The upload usually takes only a few seconds. Keep the app open until it's done.

On Android: The sync happens automatically. If you have an internet connection and still don't see the inspection, open the app for a moment so the sync completes.

How long before the inspection appears?

Normally just a few seconds. On iPhone/iPad the upload completes in seconds with a good connection; on Android it syncs automatically just as quickly. Large scans with many rooms and photos can take a little longer.

I created a project on the web but can't find it in the app

On iPhone/iPad, data flows one way (app → web). Projects and changes you make in the web app are not transferred back to the app — always start a new inspection in the app. On Android, data syncs automatically, so you normally don't need to do anything manually.

Can I delete the inspection from the app?

On Android: No — do not delete (or upload) inspections manually. Everything is handled by the automatic sync.

On iPhone/iPad: Once the inspection is uploaded and appears in the web app, the data is safely stored on the web. If you want to free up space on the device, you can remove the local copy in the app after confirming the inspection appears on the web.

Still having problems?

If you still can't see the inspection after going through the points above, contact support from the help button inside Wenn Property and we'll help you further.