Can't find your inspection in the web app? Troubleshooting upload and sync

This article helps you when an inspection you made in the app doesn't show up in the web application.

How it works

Inspections sync automatically between the WP Befaring app and the web, on both iPhone/iPad and Android. You should not upload or delete inspections manually.

Check this first

Connection: Is the phone online? Sync completes by itself once the connection is back.
Right user and company: The inspection is only visible to users in the same company. Log in on the web with the same account as in the app.
Right project: Make sure you open the project the inspection belongs to.
Reload the web app so the latest data is fetched.
Right group in the app: If the project is under «On iPhone» instead of under your company name, it is a local project. See the next section.

The project is under «On iPhone»

Inspections from the old iOS app are stored locally under «On iPhone» → «All projects» and have not been uploaded. Open the project and tap «Add to…». It is then added to the company account and appears on the web. Do this once per project.

How long does it take?

Normally just a few seconds. Large inspections with many rooms and photos can take a little longer. The first time you open the new app, it fetches every project in the company account – let the counter finish.

I created a project on the web but can't find it in the app

Projects in the company account appear in the app under your company name, in «My projects» or «All projects». Check that the phone is online and that you are logged in with the same user in the app as on the web.

Can I delete the inspection from the app?

Don't delete projects in the company account manually – they are synced. Local projects under «On iPhone» can be removed after you have added them to the account and confirmed that they appear on the web.

Still having problems?

If the inspection still doesn't appear after going through the points above, contact support from the help button inside Wenn Property and we'll help you further.